Landscape Ontario Horticultural Trades Association

Milton, Ontario | Contract / Summer Position

Monday to Friday, onsite at LO home office

Until Aug. 29

About the role you’ll play

As a Membership Data & CRM Assistant, you will support Landscape Ontario’s Membership Department by helping restore and validate historical membership records within Salesforce. Your work will help ensure that member tenure and longevity are accurately reflected, supporting member recognition and maintaining the integrity of our membership data.

In this role, you’ll work with historical accounting and payment records to research, reconcile and backfill membership history into Salesforce. You’ll review data carefully, identify gaps in membership history and ensure records are updated consistently and accurately. You’ll play an important role in improving the quality and reliability of our member data systems.

About you

You’re analytical, detail-oriented and comfortable working with structured data. You enjoy solving problems, researching inconsistencies and ensuring information is accurate and complete.

You’re patient and methodical in your work, especially when handling repetitive tasks or unclear information. You’re comfortable learning new systems and asking thoughtful questions when something doesn’t seem right.

You take pride in accuracy, maintain organized records and communicate clearly when escalating issues or documenting findings.

Responsibilities:
Data Review & Reconciliation• Review historical payment and accounting records provided in spreadsheet format

• Research and identify membership payment history year-by-year
• Identify and document gaps where membership dues were not paid
• Distinguish between continuous membership and re-joins after a lapse to ensure accurate longevity calculations
• Flag ambiguous or incomplete records for further review
• Maintain organized documentation and audit trails of findings and decisions

Salesforce Data Entry & Quality Control• Enter validated membership history data into Salesforce member records

• Update membership tenure and longevity information accurately
• Ensure data entry follows established standards and naming conventions
• Perform quality checks and cross-reference entries against source records
• Support ongoing data integrity initiatives within the membership database

Documentation & Process Support• Document recurring issues, inconsistencies or data quality concerns

• Assist in developing reference materials and internal process documentation
• Communicate progress updates and identify blockers proactively
• Support additional membership and administrative projects as assigned

Requirements:

• University or college student, or recent graduate, in business, data analytics, information management or a related field
• Strong proficiency with Microsoft Excel or Google Sheets, including sorting, filtering and basic formulas
• High attention to detail and accuracy when working with data
• Strong organizational skills and ability to manage repetitive tasks consistently
• Clear written communication skills for documenting findings and escalating questions
• Ability to work independently while also collaborating with the membership team
• Comfortable learning new software systems and processes

Nice to Have• Experience working with CRM systems such as Salesforce, HubSpot or similar platforms

• Familiarity with data hygiene, record management or deduplication practices
• Experience working with accounting, billing or financial records
• Ability to navigate unfamiliar systems with minimal supervision

What You’ll Gain• Hands-on training and experience with Salesforce, one of the world’s leading CRM platforms

• Practical experience in data reconciliation and records management within a large membership organization
• Exposure to how a professional association manages member relationships and historical data at scale
• Experience working with real-world business data and process improvement initiatives
• A structured and supportive work environment with guidance and regular feedback

About Landscape Ontario:
Landscape Ontario Horticultural Trades Association is a provincial trade association representing approximately 2,500 members across the landscape horticulture sector. A not-for-profit, volunteer-driven organization, we are dedicated to advancing the profession through leadership, education and collaboration. Landscape Ontario members design, build and maintain outdoor spaces that support healthy communities, environmental resilience and economic growth across Ontario. We are committed to building an inclusive and collaborative organization where everyone feels welcomed and valued, regardless of gender, race, nationality, orientation or ability.

Equal Opportunity & AccessibilityLandscape Ontario is committed to creating an inclusive, accessible and welcoming workplace. We encourage applications from individuals of all backgrounds, experiences and abilities.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. Applicants requiring accommodation are encouraged to advise us at any stage so that appropriate arrangements can be made.

Landscape Ontario complies with Ontario’s employment legislation regarding the use of artificial intelligence in recruitment. Artificial intelligence (AI) is not used to screen, assess or select applicants for this position.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.