We are seeking an Administrative Assistant to join our team. The ideal candidate is reliable, proactive, and able to take initiative in a fast-paced environment. Strong interpersonal skills are essential, as this role requires a friendly and professional approach when interacting with patients and staff.

Our clinic is home to nine Physiotherapists, one RMT and 1 bodyworker, which means things can get busy. The successful candidate must be highly organized and capable of multitasking effectively, even under pressure.

In this role, you will perform a variety of administrative duties that support daily operations, contribute to the smooth running of the clinic, and help ensure an excellent experience for our patients.

We are looking for someone who would like full-time summer hours and to transition back to part-time in the fall.

Responsibilities:

• Plan and schedule appointments
• Greet and assist patients
• Answer inbound telephone calls
• Preparing patient records for law firms, ICBC, WSBC, etc.
• Invoice and direct bill 3rd parties for patient treatment (law firms, insurance companies, etc.)
• Handle WorkSafe BC and ICBC claim coordination and billing
• Connect with case managers and adjusters for patients to obtain treatment approval
• Fax reports, referrals, and invoices
• Prompt physiotherapists to complete reports on time
• Keep patients updated on the amount of treatment they are approved for
• Perform other miscellaneous office tasks

Qualifications:

• Previous experience in office administration (asset but not required)
• Previous experience with WorkSafe and ICBC (asset but not required)
• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong organizational skills
• Strong active listening skills

Regular Shifts (40 hrs/week):

• Monday - Friday evening 12pm - 8pm

Our clinic is open Monday - Friday, 6am (reception starts at 6:30am) to 8pm and Saturday from 8am to 2pm.

Pay: $19.00-$25.00 per hour

Benefits:

• Casual dress
• Paid time off

Application question(s):

• What date are you available to start training?
• Why are you looking for an administrative role?
• We are requesting that you are available for a regular set schedule of Monday to Friday from 12pm-8pm. Please confirm that you understand.

Work Location: In person