About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Office of the Registrar's Student Financial Services maintains the integrity and accuracy of student financial information throughout the student lifecycle while providing exemplary customer service. To support student and institutional success by appropriately assessing and billing tuition and student fees, collecting outstanding receivables, processing government loan and grant applications, as well as providing access to institutional financial aid through scholarships, awards, bursaries and the work-study bursary program.

Responsibilities

The Student Financial Services Intern works closely with the staff within the Office of the Registrar and clients to ensure that student financial information is recorded and reported accurately. The Officer will be a point person within for student financials inquiries (in-person, telephone, Salesforce) regarding fees and scholarships. The Officer will ensure there is accurate accounting and internal control over financial transactions processed within Student Financial Services. The Officer will manage student accounts receivable balances, the collection of outstanding amounts and provides additional accounting support as required. The Officer will be the initial contact with our customer base to resolve billing, collection and fee issues and will be responsible for the compilation of data used to prepare Student Financial reports and information requests from various stakeholders by the Manager, Fees.

• Please note: This is a summer internship for a student with the Ivey School of Business.

Qualifications

Education:

• Undergraduate degree, preferably in Commerce, Business or Accounting

Experience:

• Experience providing customer service in a professional, volunteer, academic, or retail environment
• Strong communication and interpersonal skills with the ability to interact respectfully and professionally with students and staff
• Demonstrated attention to detail and accuracy when handling information
• Ability to manage multiple tasks and work effectively in a fast paced environment
• Comfortable learning new computer systems and using Microsoft Office applications, particularly Microsoft Excel and Microsoft Outlook
• Ability to handle sensitive or confidential information with discretion
• Strong organizational and time management skills
• Ability to work both independently and collaboratively as part of a team

Skills, Abilities & Expertise:

• Positive attitude with genuine customer service orientation with a proven ability to interact with people in a professional, respectful, and diplomatic manner
• Results-oriented with an ability to handle many tasks and maintain a high level of individual and team performance
• Demonstrated ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions
• Demonstrated analytical ability with a working knowledge of accounting principles to analyze and accurately synthesize sizable amounts of detail/data
• Strong interpersonal skills, sensitivity to student issues and the ability to exercise judgement appropriately to recognize when taking difficult but necessary positions in emotional circumstances is required
• Advanced computer skills in Microsoft Office• Positive attitude with genuine customer service orientation with a proven ability to interact with people in a professional, respectful, and diplomatic manner
• Results-oriented with an ability to handle many tasks and maintain a high level of individual and team performance
• Demonstrated ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions
• Demonstrated analytical ability with a working knowledge of accounting principles to analyze and accurately synthesize sizable amounts of detail/data
• Strong interpersonal skills, sensitivity to student issues and the ability to exercise judgement appropriately to recognize when taking difficult but necessary positions in emotional circumstances is required
• Advanced computer skills in Microsoft Office

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

• Please note: This is a summer internship for a student with the Ivey School of Business.